Customer Experience Management Master in Marketing Management
Customer Experience Management
Master in Marketing Management

Length

12 months

Language

English

Milan

26 Sep '22

Fee

16,000 €

The Major in Customer Experience Management aims at providing a real understanding of the customer and the variables that influence its experience in the multiple interactions with the company.
Customer Experience Management Master in Marketing Management
Customer Experience Management
Master in Marketing Management

Length

12 months

Language

English

Milan

26 Sep '22

Fee

16,000 €

The Major in Customer Experience Management aims at providing a real understanding of the customer and the variables that influence its experience in the multiple interactions with the company.
Curriculum

The curriculum of the Major in Customer Experience Management is designed to ensure and support the progressive professional and personal growth of students who benefit from a productive learning experience: lessons, case studies, group work sessions, and a high-level faculty comprised of both academics and professionals.

Induction week

The induction week is an introductive week to the Major in Customer Experience Management during which students can settle in and familiarise themselves with life on campus. Ice-breaking labs, seminars, workshops, and presentations allow students to meet their classmates and get a better idea of the services offered by Luiss Business School, as well as curricular and extracurricular activities.

General management

  • Strategy
  • Accounting & Performance Measurement
  • Finance
  • Business Law
  • Human Resources Management
  • Marketing Fundamentals
  • Marketing Metrics
  • Economics of Strategy

Core courses

  • Advanced marketing management
  • Marketing research, customer analytics & big data analytics
  • Decision Making Processes
  • Service Marketing
  • Digital & Social Media Marketing

Advanced courses

  • Customer Experience Management
  • CRM & Customer Knowledge
  • Technology & CX Innovation
  • Acquisition, Cross-selling & Loyalty
  • Customer Engagement & Branding
  • Customer Behaviour in B2B Markets

Learning Labs

Learning labs focus on personal development. During the programme, students develop cross-functional and soft skills by attending sessions to cultivate intellectual flexibility, develop problem solving skills, learn to adapt in diverse situations and refine cross-cultural awareness.

Internship

The curricular internship is generally done at the end of the Major in Customer Experience Management and represents an opportunity for students to combine theory and hands-on experience, coming into direct contact with professionals working in the industry. The Career Service Office supports students in their search for internship opportunities, thus helping to broaden their career prospects and giving them the possibility to acquire the necessary work experience, increasing and improving their skills and expanding their business network.

Academic Calendar

The Master’s Degree Programme in Marketing Management – Major in Customer Experience Management lasts 12 months and it is divided in 4 terms.

Term 1: September-December 2021

Term 2: January-March 2022

Term 3: April-June 2022

Term 4: Internship

Please note that the academic calendar is subject to change, for more information and details please e-mail masterluissbs@luiss.it.