Quality
Quality
Quality
Quality

30 October 2025

Maccarese – From agriculture to food techTrading-Up and De-CommoditizingValuable Raw Materials

Authors: Marco Francesco Mazzù, Andrea Benetton, Angelo Baccelloni, Ludovico Lavini                                                                                                                                                                                                                                                                  Abstract: “Misurare per conoscere” – Measure to know – is the motto of Maccarese S.p.a., and the summary of how the organisation operates. Not only one of the most historic farms of Italy, it is also one of the largest. Over the years, since it was bought off from the Italian Government by Edizione S.p.a., one of Italy’s most prominent holding companies, it strived to adapt to change, to incorporate the most modern industrial techniques and technologies, and to innovate both in terms of operations and organizations. The current top management — Andrea Benetton, President, and Claudio Destro, CEO — set its vision to have every decision to be data-driven, including the ones on milk yield or crop performance, by gathering and leveraging a myriad of data-points from sensors spread out in the entire farm: a way to achieve efficiency while caring deeply about animal health, the environment and its community, and by producing end-products of the highest quality possible. In a discussion that took place during the latest management committee, however, a relevant set of new challenges became evident. On one side, end-customers, that shop for milk and dairy products at retailers, have limited possibility to distinguish the quality of a top milk product and understand the differentiation elements, when comparing dairy products to the one of farms much less structured and less attentive to quality and transparency of their end-products. In the end, how to ensure that end-customers understand the quality, and assign the proper value, to Maccarese S.p.a.’s operations? On the other hand, another point of the discussion was whether increasing attention by the Company on themes connected to Social Responsibility and on reshaping its purpose, was understood enough by the general public and the relevant stakeholders. Are these themes sufficiently connected to the vision of introducing the technology to the farming activities? So, while producing a variety of milk that, thanks to the care that is put towards the cows, their well-being and the quality of the food they eat, Maccarese S.p.A. finds itself at an impasse, that requires a solution that will guarantee the company’s future in the short and long-term.How then to ensure that all the efforts in terms of animal health and environment preservation are highlighted and valued in the right way? And, most importantly, how to make sure that other companies can be pushed towards the same goal of respecting the environment, and everyone who lives in it? Download Case Study Request Teaching Notes

30 October 2025

Magazzino Doganale: The Jefferson Crew

Author: Carmela Donato                                                                                                                                                                                                                                                                                                                                                                                                              Abstract: In 2015 Ivano Trombino decided to leave the permanent job he had been carrying out for several years at an Italian liquor distribution company (i.e., Compagnia dei Caraibi) and decided to fund his own liquor company called “Vecchio Magazzino Doganale” in Montalto Uffugo, a small village near Cosenza, in Calabria, a region located in the Southwest of Italy. Ivano – thick black beard, and a strong desire to talk about himself, including moving and funny anecdotes – envisioned a revolutionary concept of Italian liquor: no longer based on regional or local stereotypes, but based on a cosmopolitan image, winking to vintage, elegance but also to innovativeness and quality. All these elements are synthetized in the recipe invented by Ivano for his principal brand: the Jefferson bitter liquor. Moreover, he spent seven years reconstructing his family’s history experimenting with inter-bloom blends of Calabrian botanicals. Indeed, Calabria was already famous for the production of “Vecchio Amaro del Capo” a herb-based liquor produced by Distilleria Caffo that completely based its image on Calabria stereotype, in fact it recently introduced a chilly-version of the same liqueur, as chilly is the mainstream symbol of Calabria in Italy. Differently, Ivano’s liquors never mention in their package their Calabrian origin, despite all herbal ingredients comes from Calabria following a biologic processing. This revolutionary approach, in Ivano’s vision, needs to ground on a deep change based not only in the development of a premium product made by traceable ingredients based on local excellence, but also in a brilliant communication strategy – based on personification, or anthropomorphism – aimed at boosting the quality and the uniqueness of his products. Based on a shipwreck of three Americans around 1800 in Calabria, Ivano Trombino built the communication of his company and of his liquors using storytelling technique, in between of legend and of the real history of his family.Nowadays Ivano’s products (bottled near Cuneo, in the ancient Quaglia distillery) boast an international niche target, connoisseurs between 30 and 70 years old, and his most famous bitter liquor is called Jefferson.The main Ivano’ idea was rather simple and ambitious at the same time: to make the best liquor in the world, using only local, high-quality ingredients. Indeed, the company won in 2018 the World Liqueur Award with its leading brand Jefferson defined by the committee award as “… Strong nose, bitterness at the beginning coming through. Soft and smooth and very nicely balanced with a herbal finish” Download Case Study Request Teaching Notes

30 October 2025

The Good, The Bad, and The Grey: Qualitative Management Research and Ethical Data Collection From Social Media Communities

Author: Lakshmi Balachandran Nair                                                                                                                                                                                                                                                                                                                                                                                                              Abstract: This case study examines data collection and related ethical considerations in the context of social media communities.We are living in a digitalized world. The different domains of social life are increasingly getting reorganized around digital communication and social media infrastructures (Brennen & Kreiss, 2016). Especially since the commencement of COVID-19 pandemic, the use of social media and other online platforms has increased exponentially across the world (Wheeler, 2020). Social media can be defined as online spaces in which social interactions amongst people are enabled (Leppänen et al., 2013). People using social media connect and communicate with others daily through collaborative generation, exchange, and continuous modification of content (Kaplan and Haenlein, 2010; McKenna et al., 2017). At this point, it is important to note that these social media platforms are ‘social’ in different ways (Baym, 2011). To give an example, Facebook users mostly connect with people in their friend circles. This online platform affords multimodal data in the form of texts, photos, and videos shared by users for the perusal of other users who are familiar and friendly with them (Mikhaeil and Baskerville, 2019). Reddit, on the other hand, is a social news aggregation and discussion website. Reddit data is mostly textual. Although ascertaining strict boundaries between different types of social media platforms is difficult due to their fuzzy nature, in general Facebook is a site in which people connect with personal acquaintances (by adding them as “Facebook friends”) and like-minded individuals (by joining Facebook groups of shared interests). Prior research has classified such social media platforms into five types – blogs (e.g.: My Plastic Free Life), social networking sites (e.g.: Facebook), collaborative projects (e.g.: Wikipedia), content communities (e.g.: YouTube), and virtual worlds (e.g.: Second Life).These classifications, however, are not completely exclusive. Some social media platforms might fit into more than one classification. For example, Yahoo! Answers is a social networking site as well as a collaborative project (Agichtein et al., 2018; Nair, 2020). The omnipresence of these social media platforms in our everyday life has created several new opportunities for qualitative management and organizational researchers (Blank, 2017). The large quantity of easily searchable, low-cost digital data available online offers unique opportunities to researchers who explore the activities and interactions of people (Hewson, 2013). Download Case Study Request Teaching Notes