Transformation | Luiss Business School

30 October 2025

Digital Twin for Innovative Air Services: Enabling Air Mobility through AI

Authors: Andrea Giannobile, Paolo Spagnoletti Abstract: In the picturesque yet rugged terrains of Northern Italy, a distress call from the Alpine emergency services signals an urgent situation: a hiker has been severely injured during a climb. The hiker is located in a remote, mountainous area where weather conditions are deteriorating, and the terrain is too challenging for traditional rescue methods. The clock is ticking, and the need for an immediate response is paramount. Emergency responders are faced with a dilemma—how can they quickly and safely reach the injured hiker before the situation worsens? This scenario underscores the vital role of advanced air service technology. The Italian Civil Aviation Authority (ENAC), responsible for overseeing airspace safety and compliance, coordinates the deployment of a medical emergency drone. This decision reflects a broader trend in aviation technology, where Unmanned Aerial Systems (UAS) and Urban Air Mobility (UAM) are becoming essential tools in enhancing not only emergency responseoperations but also other critical sectors such as logistics, infrastructure inspection, andtransportation. The integration of these innovative technologies into existing airspacesystems is not without its challenges. Safety, regulatory compliance, and airspacemanagement become more complex as the skies fill with manned and unmanned vehicles.To address these challenges, ENAC embarked on a transformative project—HyperTwin.This sophisticated digital twin platform is designed to streamline the authorization andmanagement of innovative air services like drone operations. By utilizing advancedsimulations and real-time data analysis, HyperTwin aims to improve decision-making andensure the safety of airspace in complex and critical situations.In this teaching case, we will explore the strategic decision-making processes behindHyperTwin’s development, the technological challenges ENAC faced, the collaborativeefforts with various stakeholders, and the communication strategies employed. This casenot only provides a detailed look at how HyperTwin came to be but also delves into broaderimplications of digital transformation for the aviation industry and public administration. Download Case Study Request Teaching Notes

Case Studies

30 October 2025

Elettricità Futura: the challenge for integration, innovation and sustainability in the electric industry

Authors: Matteo Caroli, Claudia Pongelli, Luca Silla Abstract: Elettricità Futura represents more than 700 companies within the Italian electric industry. Overall these companies employ over 40,000 people and hold more than 76,000 MW of installed and conventional electric power and about 1,150,000 km of lines. Over 70% of electricity consumed in Italy is supplied by companies affiliated to Elettricità Futura (hereafter labeled as associates). Elettricità Futura associates electric producers both from renewable and conventional sources as well as distributors and service providers. Its mission is to support the creation of an efficient electric market and to meet the challenges of the future. Indeed, de-carbonization and energy efficiency require the development of renewable sources, the full use of high efficiency generation plants, the provision of adequate services, the development of the distribution system and the electrification of the final uses of energy. Although this organization is relatively new, it has roots in the history of the development of the Italian electric industry which has been experiencing radical changes in recent years. It was founded on 27 April 2017 from the merge between Assoelettrica and Assorinnovabili. Until then these two organizations were representing two very distant worlds as Assoelettrica was joining mainly large thermal producers whereas Assorinnovabili was linking a multitude of small producers of various types of renewable energy. Due to its ability to represent the heterogeneous Italian electric industry within a unique organization, Elettricità Futura has rapidly gained a strong institutional importance in Italy. However, the path towards the integration is anything but easy and the challenge for the future is to keep this unity over time as well as fostering the changes occurring in the industry. The case is organized as follows. With the aim to track the main characteristics of the context wherein Elettricità Futura has to operate, the first part describes the transformation that the electric industry in Italy experienced in the last twenty years. In the second part the case of Elettricità Futura is outlined. Download Case Study Richiesta Teaching Notes

Case Studies

30 October 2025

INAIL’s Teaching Case

Authors: Marta Grasso, Valentina Meliciani, Fabrizio Sammarco Abstract: Interest in digital transformation, which in its broadest sense indicates a process of continuous evolution aimed at increasing the reproduction of world capital over time through technological innovation, initially spread among those companies searching for methods designed to better increase their ability to be resilient in future crises. This interest reached its peak during the pandemic period when Public Administrations had to promptly respond to emerging needs and ensure the continuity of services. The Covid-19 pandemic greatly accelerated the process of digitalization and of organizational transformation within companies and in the Italian public sphere. In this period INAIL underwent a profound transformation that was completed by the creation of the Digital Workplace and culminated in the adoption of the Single Digital Desk. As a lever for change, the Institute’s Central Management for Digital Organization (DCOD) has developed a new approach for the management of technologies and data, as well as a novel way of selecting and dealing with suppliers, and has defined a new strategy for supporting INAIL’s transformation from e-government to digital government. This process has required important changes in the Institute’s organizational model in order to harmonize remote work with social interaction and improve the community’s well-being. In line with the vision of an innovative public administration, open to change and sensitive to the issue of organizational well-being, the Institute has transformed the way its employees work through high-level technological solutions and collaboration platforms.This didactic case uses INAIL’s experience to highlight the relationship between various technological trends, the evolution of organizational models and their social consequences. Download Case Study Request Teaching Notes

Case Studies

30 October 2025

Reimagining Mobility: ASPI’s Data-Driven Approach to Organizational Agility

Authors: Paolo Boccardelli, Chiara Bartoli, Lorenza Gerardi, Stefano Coiro Abstract: In recent years, Autostrade per l’Italia, one of Europe’s leading concessionaires in the construction and management of toll motorways, has undergone significant transformations. The global macro-trends of the “twin transition” – namely digitalization and sustainability – have gained momentum in reshaping the industrial landscape, while the reconfiguration of organizational and mobility market dynamics, accelerated by the long-term impacts of the COVID-19 pandemic, has imposed new challenges. This has been compounded by escalating geopolitical tensions and the volatility of the energy market. In this complex and rapidly changing context, Autostrade per l’Italia has embarked on a profound organizational transformation. Driven by a complete overhaul of its operational and strategic procedures, the company has placed people and data at the center of its model, seeking to respond to new external transformations with a new organizational structure that fosters business agility. In this case study, we retrace the history of Autostrade per l’Italia and the current market context, highlighting its key drivers of change. Finally, this analysis explores the core pillars of Autostrade’s organizational transformation by investigating its strategic shifts. Download Case Study Request Teaching Notes

Case Studies