Authors: Niloofar Kazemargi, Paolo Spagnoletti
Abstract:February 2021, exactly one year after the Covid-19 outbreak, Aaron, COO of the Digital unit, and Tony, Director of the Digital unit, having their virtual happy hours after a webinar. In the webinar, the successful projects were presented. They and their teams worked hard during the last year. It was a rough year, and now time to celebrate the success. Although both were satisfied with the performance of their teams, they knew that the Group needed yet to cope with the uncertainty. They didn’t know how long the situation will last. But they knew that the Group needed to enhance its ability further to sense and respond to changes quickly. While reflecting on the last year, Aron and Tony sought to answer many questions: “What are the main consequences of the outbreak for the Group? Is the “new normal” an opportunity or a threat? What did we learn from this tough year? What did help us to complete the projects with success? How we can still be more agile, flexible and responsive?”
