More than 20 years of consulting experience, mainly in customer management across a wide industry spectrum, with a strong international exposure. Raffaele advised his clients, and is continuing creating value for them, helping marketing, sales, customer service and IT departments of leading organizations in: marketing strategy and go to market, customer insights and analytics, sales effectiveness, pricing and profitability optimization, digital transformation, customer experience innovation and transformation, customer service transformation, big data transformation. He led a variety of business transformation projects spanning from business model definition and implementation, to system architecture design, business benefits estimation, transformation roadmap design, change management and measurement of benefit realization. Raffaele has experience in building up new consulting practices and full P/L responsibility, and in launching new consulting services and value propositions integrating business and technological capabilities.