Customer Experience Management Master in Marketing Management
Customer Experience Management
Master in Marketing Management

Length

12 months

Language

English

Milan

26 Sep '22

Fee

16,000 €

The Major in Customer Experience Management aims at providing a real understanding of the customer and the variables that influence its experience in the multiple interactions with the company.
Customer Experience Management Master in Marketing Management
Customer Experience Management
Master in Marketing Management

Length

12 months

Language

English

Milan

26 Sep '22

Fee

16,000 €

The Major in Customer Experience Management aims at providing a real understanding of the customer and the variables that influence its experience in the multiple interactions with the company.
How to apply

Admission

To enrol in the Major in Customer Experience Management, it is necessary to pass the admission test, which assesses candidates’ skills, motivation and potential. The test can be taken on site or remotely.

Admission requirements

Graduates or those graduating soon in any discipline

Admission test

The admission test consists of:

  • English Test (applicants with valid TOEFL/IELTS scores can be exempted from the English test)
  • Logic Test—Inductive, Numerical, Deductive (applicants with valid GMAT/GRE scores can be exempted from the Logic test)
  • Personal interviews

Exemption from Admission test

  • GMAT/GRE for the Logic Test

We do not require a minimum score. The GMAT and GRE scores of admitted applicants vary across classes, however it is very unusual for us to accept candidates with a total GMAT score below 550 and a total GRE score below 145.

  • IELTS/TOEFL for the English Test

We require a minimum score of IELTS 7.0 and TOEFL 100 as evidence of your advanced English level.

Application

Prior to the admission test, candidates must email the following documents to masterluissbs@luiss.it:

  • fully completed application form
  • copy of degree certificate*
  • curriculum vitae
  • digital ID photo
  • copy of passport or ID document
  • Admission fee receipt of € 75 (non-refundable)
  • TOEFL/IELTS certificate (optional)
  • GMAT/GRE certificate (optional)

Candidates with an international degree are required to send the following further documentation for evaluation:

  • copy of degree certificate both in original language and in English *
  • transcript of records in English
  • diploma supplement (optional)

* Candidates who are not in possession of the degree certificate are required to provide the fully completed Luiss Business School’s self-declaration form available HERE.

Payment of the admission fee

The admission fee is payable online by credit card or via bank transfer. Proof of payment must be sent via email to masterluissbs@luiss.it with the aforementioned documents.

Credit card – online payment

Bank Account Details

Banca: Intesa Sanpaolo – filiale n. 06793 Piazza Bologna n. 45, 00162 Roma
Intestazione: Luiss Business School

C/C N.100000064006

IBAN: IT17H0306905060100000064006
BIC/SWIFT:  BCTTTTMM

Next admission test dates

For more information about the next selection date, please e-mail masterluissbs@luiss.it.
For additional information, please download the Luiss Business School Admissions Process.